For Customers in the EU: Customs Duties, Fees and Shipping

From November 1, 2026, online purchases imported into the EU are subject to a new Union Handling Fee (UHF).

For shipments with a total goods value of €150 or less, a €3 customs duty plus a €2 UHF (€5 in total) applies to each group of items of the same type and unit price.

For example, washi tapes and memo pads count as separate groups. Washi tapes with different unit prices also count as separate groups. Combining items of the same type and unit price in one package can help reduce these charges.

For shipments with a total goods value exceeding €150, the EU’s standard customs tariff applies to each product. Paper products such as the washi tapes and memo pads we carry have a standard customs duty rate of 0%, but UHF and VAT still apply.

Customers are responsible for paying customs duties, UHF and other import charges upon delivery. VAT at the rate applicable in the destination country and additional handling fees charged by the carrier may also apply.

Japan Post has suspended shipments of online purchases to Germany, so we have temporarily paused shipping to Germany. We will announce when shipping resumes.